Responsible Gaming

Company Commitment

Neroblanko Tech N.V., operating under the trading name Ivy Bet Casino at ivybetcasino.me.uk, is fully committed to the promotion of responsible gaming across all aspects of its operations. It is acknowledged by the company that gambling, whilst a legitimate form of entertainment for the majority of customers, carries inherent risks that may adversely affect a minority of individuals. Accordingly, Neroblanko Tech N.V. has established a comprehensive framework of safeguarding measures designed to protect customers from gambling-related harm.

All policies and procedures set forth herein are implemented in accordance with the applicable regulatory requirements governing remote gambling in Great Britain. Neroblanko Tech N.V. recognises its duty of care towards all registered customers and maintains a zero-tolerance approach to underage gambling. The company endeavours to ensure that gambling remains a recreational activity conducted within reasonable and sustainable boundaries for each individual customer.

Neroblanko Tech N.V.'s responsible gaming programme is subject to ongoing review and development. Staff members are trained regularly to identify and respond appropriately to indicators of problem gambling, and all customer-facing personnel are equipped to direct affected individuals towards appropriate support mechanisms.

Risk Indicators

The following behavioural indicators may be suggestive of a problematic relationship with gambling. Customers who recognise one or more of these patterns in their own conduct are strongly encouraged to utilise the self-management tools available through their account or to seek professional assistance.

Escalation of wagering activity: A marked and sustained increase in the frequency or monetary value of bets placed, particularly where such escalation appears disproportionate to the customer's stated financial circumstances or historical patterns of play.
Attempts to recover losses: A discernible pattern of increasing stakes following a period of financial loss, commonly referred to as "chasing losses," wherein the customer pursues continued play in an attempt to recoup funds already lost.
Neglect of financial obligations: Evidence or self-reported indication that gambling expenditure has begun to take precedence over essential outgoings, including household bills, rent or mortgage payments, and other financial commitments.
Inability to cease play: Persistent difficulty in stopping or limiting gambling sessions despite stated intentions to do so, or repeated failures to adhere to previously self-imposed time or financial constraints.
Adverse impact upon personal and professional life: Self-reported or otherwise apparent deterioration in the customer's relationships, employment, mental health, or general wellbeing attributable to gambling activity.
Concealment of gambling behaviour: Indications that the customer is deliberately concealing the extent of their gambling activity from family members, friends, or other persons close to them, which may suggest heightened levels of distress or dependency.

Self-Ban Options

Neroblanko Tech N.V. provides a range of voluntary exclusion and self-restriction options to assist customers in managing their gambling activity. These mechanisms may be activated at any time through the customer's account settings or by submitting a written request to the responsible gaming team.

Self-Exclusion: Customers who wish to be excluded from all gambling activity on the Ivy Bet Casino platform may request a self-exclusion period. Self-exclusion periods are available for minimum terms of six months, one year, two years, three years, or five years, as well as on a permanent basis. Upon activation of a self-exclusion, the customer's account will be suspended with immediate effect, all marketing communications will cease, and the customer will be prevented from opening a new account during the exclusion period. Self-exclusion requests cannot be reversed prior to the expiry of the agreed term.

Cool-Off Period: Customers seeking a temporary pause in their gambling activity without committing to a full self-exclusion may request a cool-off period of twenty-four hours, forty-eight hours, seventy-two hours, or up to thirty days. During a cool-off period, access to the customer's account will be suspended and no transactions may be processed. This measure is intended to afford the customer an opportunity to reflect upon their gambling behaviour.

National Self-Exclusion Register: Neroblanko Tech N.V. participates in the national multi-operator self-exclusion scheme available to customers in Great Britain. Customers wishing to exclude themselves from multiple licensed operators simultaneously are advised to contact the responsible gaming team for further information regarding registration with this scheme.

Gaming Limits

A suite of financial and temporal limitation tools is made available to all registered customers. These tools are provided to assist customers in maintaining control over their gambling activity and are accessible at any time through the account management section of the Ivy Bet Casino platform.

Deposit Limits: Customers may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a deposit limit has been established, it will take effect immediately. Any request to increase an existing deposit limit is subject to a cooling-off period of twenty-four hours before the revised limit becomes operative, in order to prevent impulsive decisions.

Loss Limits: Customers may elect to impose a ceiling upon the total amount of funds that may be lost within a defined daily, weekly, or monthly period. Upon reaching the specified threshold, further wagering will be suspended automatically for the remainder of the applicable period.

Wagering Limits: A maximum stake limit may be applied to individual bets or to the total value of bets placed within a given timeframe. This facility enables customers to restrict the overall volume of gambling spend irrespective of individual session outcomes.

Session Time Limits: Customers may set a maximum duration for individual gambling sessions. Upon reaching the time limit specified, the customer will receive a notification and, if the session limit is enforced, will be logged out of their account automatically.

Reality Checks: At intervals selected by the customer, a reality check notification will be displayed during active play. This notification presents a summary of time elapsed and net financial position during the current session, affording the customer the opportunity to make an informed decision regarding continued play.

Account Closure: Any customer wishing to close their account permanently may submit a request to the customer services team. All outstanding balances will be returned to the customer in accordance with standard withdrawal procedures prior to closure.

Support Resources

Neroblanko Tech N.V. strongly encourages any customer who believes they may be experiencing difficulties related to gambling to seek assistance without delay. A range of professional support services is available in Great Britain, providing confidential advice, counselling, and treatment to individuals affected by problem gambling, as well as to their families and carers.

Support is available through national helplines, charitable organisations specialising in gambling harm, and accredited treatment providers offering both residential and community-based programmes. Cognitive behavioural therapy and other evidence-based interventions are widely available through these services, many of which operate at no cost to the individual.

Customers are advised that seeking help at an early stage is strongly recommended, as early intervention is associated with significantly improved outcomes. Support services are available to individuals at all stages of difficulty, whether they are concerned about their own gambling or the gambling behaviour of someone close to them.

Information regarding specific support services available in Great Britain may be requested directly from the Neroblanko Tech N.V. responsible gaming team, who are available to provide guidance and onward referral as appropriate. Details of relevant organisations will be furnished upon request.

Contact Us

All enquiries relating to responsible gaming, including requests to activate self-exclusion, amend account limits, or obtain information regarding support services, should be directed to the Neroblanko Tech N.V. responsible gaming team.

Responsible gaming enquiries may be submitted by electronic mail to: [email protected]

All correspondence received by the responsible gaming team is treated in strict confidence. Neroblanko Tech N.V. is committed to responding to all responsible gaming enquiries in a timely and sensitive manner.